NADA PROFESSIONAL SERIES

The NADA Professional Series is for auto dealership managers working in Sales, Parts, Service, or Office. Ideal candidates are new to a management position within a dealership department, aspire to become a department manager or have accelerated growth opportunities.

HOW IT WORKS

SALES MANAGEMENT + LEADERSHIP

Profitably operate the dealership variable-operations department and sell more.

OFFICE MANAGEMENT + LEADERSHIP

Protect your dealership assets by producing accurate and timely data.

PARTS MANAGEMENT + LEADERSHIP

Unlock frozen capital and stock the correct mix of parts to increase first time fill rate.

• Maximize parts turns and reduce obsolescence.
• Develop parts processes that support proper inventory practices.
• Manage parts inventory to impact the bottom-line and improve customer satisfaction.
• Understand financial metrics needed to improve department profitability.
• HR and DMS training included.

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SERVICE MANAGEMENT + LEADERSHIP

Improve technician proficiency and customer retention for increased departmental profitability.

• Learn how to best compete in your market.
• Develop a service process that supports the dealership vision success.
• Optimize service department operations and increased profits.
• Harness new service potential to impact the bottom line and improve customer satisfaction.
• Develop processes to recapture lost customers and retain new customers for improved CSI.
• HR and DMS training included.

REGISTER NOW

PROFESSIONAL SERIES FAQs

Who should attend?

• Today’s department managers looking to sharpen their skills and tomorrow’s managers looking to prepare.

What is the cost?

• The cost for the entire program is $2,995.

Are there any pre-requisites?

• There are no prior certifications or training necessary. There is very modest prep work before you attend day one.

Do I need a base level of education to qualify?

• No. Show up with a pen, paper and a positive attitude ready to learn.

What happens after I register?

• Ahead of your scheduled sessions you will receive instructions on how to log into nada.org along with information about your upcoming sessions. Session info can include pre-work instructions (if applicable) plus location information (in-person sessions) or Zoom link and tech requirements (Live Online sessions).

What happens if I haven’t received any emails from NADA regarding details about my upcoming session?

• Many dealerships have firewalls that prevent our emails from going through. Please check with IT to allow @nada.org emails to pass through the firewalls. If you continue to have issues, please contact customer service at 800.557.6232

How do I pay?

• When a student registers online for a professional series class, full payment is due at time of registration via credit card (Amex, visa, Mastercard, discover) or ACH.

Do you have any hotel recommendations at training locations?

• View Hotel List

How long is the training?

• The course is design to be completed with 12 months.
• In-Person: Two days of department-focused training and two separate days of leadership training in the classroom. The Human Resources and DMS Foundations courses are both online and self-paced.
• Live Online: Four days, three hours a day, over two weeks of department-focused training and four separate days, three hours a day, over two weeks of leadership training. The Human Resources and DMS Foundations courses are both online and self-paced.

Do I need a camera?

• Yes, for the live online sessions appropriate technology is require such as computer with camera and microphone. If you do not have access, please contact the instructor prior to the first session.

Are my Leadership and Core Sessions at the same time?

• You will need to select separate dates for both leadership and core department at the time of registration. The HR and DMS online modules are automatically added when you complete your registration. As a reminder each Professional Series Certification includes four instruction modules:

1. Core course: Office, Parts, Service or Sales (In-person or Live Online)
2. Leadership (In-person or Live Online)
3. Human Resources Foundation (Online self-directed)
4. DMS Foundation (Online self-directed)