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Avoiding the 72-hour cooling off rules when delivering cars at homes

Friday, April 17, 2020 7:03 PM | Anonymous
During the current shelter-in-place rules, dealers are increasingly providing paperwork and delivering vehicles at customer’s residences, often at the suggestion or urging of the manufacturers.
To avoid the implications of both federal and Illinois 72-hour cooling-off laws, it is imperative that the agreement to purchase, including all terms, be completed online or on the phone, and that the delivery of the paperwork and/or the vehicle is viewed as subsequent to the sale and done solely as a "courtesy" to the purchaser.
Accordingly, dealers should confirm that their digital programs contemplate a final sale. After full agreement by both parties online or on the phone, dealers should not attempt to "upsell" the customer on any additional items when delivering the paperwork and vehicle, as that "upsell" could in itself trigger the 72-hour cooling off period on the entire transaction.

Chicago Automobile Trade Association
18W200 Butterfield Rd.
Oakbrook Terrace, IL 60181 
(630) 495-2282


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